Privacy Policy

Introduction

This Privacy Policy explains how Justjan collects, uses, and protects your personal information when you visit or make use of our website.

We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA).

Information We Collect

We may collect the following personal information when you use our website or place an order:

Name and surname
Contact details, including email address and phone number
Delivery and billing address
Order and purchase history
Payment-related information (processed securely by third-party providers)
Technical information such as IP address, browser type, and device information

We only collect information that is necessary to provide our services.

How We Use Your Information

Your personal information may be used to:

Process and deliver your orders
Communicate with you regarding orders, deliveries, or support queries
Improve our website, products, and customer experience
Comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Payment Processing

Payments made on our website are processed by secure third-party payment providers.

Justjan does not store or have access to your full payment card details. All payment information is handled directly by the payment provider in accordance with their security and privacy standards.

Sharing of Information

We may share your personal information only where necessary, including with:

Courier and delivery partners for order fulfilment
Payment service providers for transaction processing
Service providers who assist in operating our website

All third parties are required to handle your information responsibly and only for the purpose for which it was shared.

Cookies and Website Analytics

Our website may use cookies or similar technologies to:

Improve website functionality
Understand how visitors use the site
Enhance user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

While no online system can be guaranteed to be completely secure, we implement appropriate technical and organisational measures to safeguard your data.

Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction or updating of your personal information
Request deletion of your personal information, where legally permitted

To exercise these rights, please contact us using the details provided on our website.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect once published.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us via the contact details provided on our website.